Shipping policy

Drawbie — Shipping Policy

Brand: Drawbie    Last updated: May 12, 2026

We ship Drawbie orders from our European fulfillment hub. Below is what you can expect for delivery times, costs, tracking, and what happens if something goes wrong.

Processing time

Orders placed before 14:00 CET on a business day are processed the same day. Orders placed after 14:00 CET, on weekends, or on Dutch public holidays are processed the next business day.

During launch periods or seasonal peaks, processing may take up to 2 business days. If there is a longer delay, we will email you.

Shipping destinations and times

  • Netherlands: 5 to 7 business days
  • Belgium, Germany, Luxembourg: 5 to 7 business days
  • Rest of European Union: 5 to 7 business days
  • United Kingdom: 5 to 7 business days (customs clearance included)
  • United States, Canada: 5 to 7 business days
  • Rest of world: 5 to 7 business days

Shipping costs

Shipping costs are calculated at checkout based on your address and the size of your order. We offer free shipping on qualifying orders inside the European Union (the threshold appears at checkout).

Tracking

You receive a tracking number by email as soon as your order leaves our warehouse. If you have not received a tracking email within 3 business days of ordering, please check your spam folder, then write to contact@drawbie.com and we will resend it.

Customs and import duties

For orders shipped outside the European Union (including the United Kingdom, Switzerland, Norway, the United States, and Canada), local customs duties, import taxes, or handling fees may apply. These are the responsibility of the buyer and are not included in the order total.

Refusing a parcel because of customs charges will be treated as a return at buyer's cost.

Delivery issues

If your tracking shows delivered but you have not received the parcel:

  • Check with neighbours and household members
  • Look for a delivery card from the courier
  • Contact the courier directly (courier name is in your tracking link)
  • If still missing after 48 hours, write to contact@drawbie.com with your order number

For lost, undelivered, or significantly delayed shipments, we will work with the courier to locate the parcel. If the parcel cannot be recovered within a reasonable time, we will send a replacement or refund.

Wrong address

If you spot a mistake in the shipping address after placing the order, write to contact@drawbie.com immediately. We can usually correct it before the order ships. Once the parcel is in transit, address changes may not be possible.

P.O. boxes

We can ship to P.O. boxes for some destinations, but delivery times may be longer. For larger orders or international destinations, we recommend a street address.

Questions

For any shipping question, write to contact@drawbie.com and we will respond within one business day.

Company details

  • Legal entity: Wixz B.V.
  • Trading name: Drawbie
  • Registered address: Groenewoud 14a, 5151 RM Drunen, The Netherlands
  • KvK (Netherlands Chamber of Commerce): 97194727
  • Customer support: contact@drawbie.com
  • General inquiries: hello@drawbie.com
  • Hosting: Shopify Inc., 150 Elgin Street, Ottawa, Ontario, Canada